Terms And Conditions
Last updated on 13th March 2023
1.1. Please note that the website having the domain name “https://digiaccel.in” (“Website”), is owned, managed and operated by Digiaccel Learning Private Limited, a company incorporated under laws of Republic of India, having its corporate office at Digiaccel Learning Private Limited 405, 4th Floor, One by Baani, Vigyan Vihar, Sec 56, Gurgaon, Haryana 122011, India (hereinafter collectively referred to as “We”, “Company”, “Us”, or “Our”).
2. GENERAL TERMS
“Account" shall mean the account/user profile created by the Users on the Website by submitting the User Data, in accordance with the terms as specified under Clause 4 (Creating An Account) below;
“Applicable Laws” means any applicable law, rule, regulation, ordinance, order, treaty, judgment, notification, decree, bye-law, governmental approval, directive, guideline, requirement or other governmental restriction, or any similar form of decision of, or determination by, or any interpretation, policy or administration, having the force of law and shall include any of the foregoing, injunction, permit or decision of any central, state or local, municipal government, authority, agency, court having jurisdiction over the matter in question;
“User Data”shall mean all the data and information as may be required by the Company for the purposes of registration of the User on the Website/creation of Account of the User on the Website and/or for the purposes of providing and enabling the Services to the User which may include, inter alia, name, email address, phone number, address, educational qualification, post qualification experience (including number of years and salary), Bank account or card details, and any other detail as may be requested by the Company.
4. CREATING AN ACCOUNT
4.1. Please note that the Website provides various features and Services and in order to avail, access and use such features and Services, the Users may be required to create an Account on the Website and become a registered User by following a sign up process of the Website. The Website allows and provides the option to the Users to access, browse and view the Website, and place orders for the purchase of the Program, by providing certain User Data, such as, name, email address, contact number, address, etc.
4.2. For the purpose of initiating the sign-up process on the Website for creation of the Account, the User is required to provide the User Data on the Website which includes but not limited to, User’s name, email address, mobile number, city or pin code, and password. For the purposes of purchasing the Program or any other product or services from the Website, the User may also be required to provide certain sensitive personal information which includes, the User’s Aadhar number, PAN number and bank account or card details or any other information as may be required for undertaking transactions on the Website.
4.3. You will be required to enter a valid phone number while placing an order for the Program on the Website. By providing your contact number with us, You consent to be contacted by Us via phone calls, emails, any instant messaging services and/or any other mode of communication as the Company may deem fit, in case of any purchase order placed by you and the status of such purchase order.
4.5. You agree that you shall provide accurate and correct information for availing any of the Services of the Website, including, at the time of making the purchase of the Program on the Website or at the time of sign-up on the Website/creating the Account on the Website; and You shall also update such information and data, from time to time, in case of any change thereto and/ or as and when required and asked by the Website in this regard. The User agrees to provide all such information on the Website as and when prompted and required by the Website.
4.8. It is clarified that upon receiving a notification/ intimation/ apprehension of any actual or potential unauthorised use of any Account, We may, at our discretion, take action to block access to such Account at the earliest and take all other actions as may be required under the Applicable Laws.
4.9. The User shall be responsible for safeguarding the Account and all the information and data associated with such Account. For the safety of the data and information in such Account and prevention of any possibility of any unauthorised use thereof, it is suggested to the User to not to disclose the login information to any third parties.
6. USE OF WEBSITE
6.2. You agree that you will act lawfully, diligently and honestly at all times when you access and use the Website and/or avail the Services and will comply with all the Applicable Laws, rules, regulations, legislations, notifications, circulars, guidelines, standards, codes, policies, orders, approvals, ordinances, judgments, decrees, injunctions, writs, arbitral award, bye-laws, or any similar form of decision, determination, or adjudication having the force of law, as amended from time to time, applicable to your use of the Website and/or availing the Services.
6.4. You agree that the Website, Program and related services are owned and operated by the Company. All the content or materials available through the Programs or the Website, including but not limited to reading or reference material, live/ recorded sessions, assignments, quizzes, illustrations, documents, materials, audio and video clips, system, data, graphic media, programs, software, code, images, text, layouts, arrangements, displays, HTML and files are the property of the Company and any copyright, patent and/ or other proprietary intellectual property rights under Indian and foreign laws shall also belong to the Company. You further agree that the logos, trademarks and service marks that may appear on the Website or in the Programs/ Services are the property of the Company, protected under the Indian and foreign laws. Moreover, the elements of the Website shall not be copied, reproduced, distributed or downloaded by the User in whole or in part in any way without the express written consent of the Company.
6.7. If We reasonably believe that your Account and password is being used / misused in any manner, We reserve the right to cancel your right to access the Website immediately without notice, and block Your access from that particular IP address. You agree to notify Us and the Website immediately of any unauthorized use of your Account or any other breach of security. We will not be liable for any loss that you may incur as a result of someone else using your Account. However, you could be held liable for all the losses, claims and liabilities incurred by the Company due to someone else using your Account.
6.8. Further, by using the Website or sending emails, data, information or communication to the Website through the Website, you consent to receiving communications via electronic records from Us periodically and as and when required.
7. CODE OF CONDUCT
(a) belongs to another person and in relation to which it does not have any right of use;
(b) infringes intellectual property rights(including any patent,trademark,copyright or other proprietary rights) of any person and privacy rights of any person;
(c) is false or misleading in any way;
(d) violates any law for time being in force;
(e) harasses or advocates harassment of another person;
(f) involves the transmission of “junk mail”, “chain mail” or unsolicited mass mailing or “spamming”;
(g) promotes illegal activities or abusive, obscene, defamatory or libellous conduct; (h) solicits gambling or engages in any gambling activity which is or could be construed as beingillegal;
(i) harms minors in any way;
(j) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
(k) deceives or misleads the other Users of the Website about the origin of messages or communicates any information which is grossly offensive or menacing in nature or cheats the other User or the Website/Company in any manner;
(l) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
(m) promotes an illegal or unauthorized copy of another person's copyrighted work;
(n) provides material that exploits people in a sexual, violent or otherwise inappropriate manner orsolicits personal information from anyone;
(o) providesinstructionalinformationabout illegal activities such as making o rbuying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
(p) tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, Account information, bulletins, friend request, or other areas of the Website or solicits passwords/ log-in information or personal identifying information for commercial or unlawful purposes from other users; and
7.2. The User agrees not to
(a)reveal/disclose confidential or proprietary information of other Users,theCompany/Website or any third party when the User receives or comes in possession of such confidential or proprietary information;
(b) incorporate any computer contaminant, software virus or any computer code or file or program on the Website designed to interrupt, destroy or limit the functionality of the Website;
(c) incorporate or introduce any program on the Website that might infringe the intellectual property rights of any other User and/or of the Company/ Website;
(d) download, copy, or reproduce any file or information available on the Website which the User knows, or reasonably should know, cannot be legally reproduced, displayed, performed, and/or distributed;
(e) in any way, deface or vandalize the Website or prevent or restrict others from using the Website;
(f) stalks, threaten or harass any other User or infringe upon or attempt to infringe upon their privacy;
(g) infringe any patent,trademark,copyright or other proprietary rights or thirdparty’strade secretsor rights of publicity or privacy, of the Company/ Website, other Users of the Website or any third Party;
(h) impersonate any person or entity, or falsely state or otherwise misrepresent themselves or their affiliation with any person or entity;
(i) directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any Applicable Law; and
(j) create liability for the Company/ Website or cause the Company/ Website to lose (in whole or in part) the services of its internet service provider or other suppliers.
7.3. It is also clarified that you shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any service, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any service, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve the right to bar any such activity.
7.4. You agree that you shall not attempt to gain unauthorized access to any portion or feature of the Website or any feature pertaining to availing of Services or any other systems or networks connected to the Website or to any server, computer, network, or to any /services offered on or through the Website, by hacking, password “mining” or any other illegitimate mean.
7.5. You agree that you shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other client/customer/user/member of the Company/ Website including any Account on the Website not owned/operated/managed by you, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Website.
7.6. You agree that you shall not make or post any negative, denigrating or defamatory statement and/or comment about the Website/ Company or the brand name or domain name used by the Company/ Website or otherwise engage in any conduct or action that might tarnish the image, goodwill or reputation of the Website/ Company or other Users on the Website or other business partners of the Company or otherwise tarnish or dilute any of the Company’s trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by the Website.
7.8. You agree that you shall, at all times, ensure full compliance with the applicable provisions of the Information Technology Act, 2000, and the rules thereunder as applicable and as amended from time to time and, also all Applicable Laws, rules and regulations and international laws, statutes, ordinances and regulations regarding availing of the Services. Further, you agree that you shall not solicit (directly or indirectly) any other Users of the Website to avail the Services of the Website being displayed on the Website, either independently or through a third party except through the Company/ Website.
8. TERMS RELATED TO SERVICES
8.1. The Website facilitates and provides the User with free demo class(s) of the Program(s) and such other services structured and offered on the Website by the Company and its subject matter experts which are freely accessible by all Users and visitors and require no prior registration. Further, the entire Program package and recruitment opportunities on the Website are accessible upon full payment of the purchase fee by the User (“Program Fee”). The terms pertaining to the payment of the Program Fee is detailed in Clause 9 (Payment Terms) of these terms.
8.2. You agree that You are solely responsible for the content such as posts, chat with other users, user discussions, profile pages, questions, assignments, projects, recordings, Feedbacks, etc., sent or transmitted by You or displayed or uploaded by You while using the Services (“User Content”) and for compliance with all Applicable Laws pertaining to the User Content, including, but not limited to, laws requiring You to obtain the consent of a third party to use the User Content and to provide appropriate notices of third party rights. You represent and warrant that You have the right to upload the User Content to the Website and that such use does not violate or infringe any rights of any third party.
8.3. Under no circumstances will the Website be liable in any way for any:
(i) User Content that is transmitted or viewed while using the Services;
(ii) errors or omissions in the User Content; or
(iii) any loss or damage of any kind incurred as a result of the use of, access to, or denial of access to the User Content.
8.4. Although the Website is not responsible for any User Content, however, the Website at its own discretion may delete any User Content or choose to not transmit any User Content, at any time without notice to You, if it becomes aware that such User Content violates any provision of this Agreement, or any Applicable Law. You retain copyright and any other rights You already hold in such User Content which You submit, post, transmit or display on or through the Website.
8.5. You agree that You will not use and will not permit any third party to use, the Services to: (i) modify, disassemble, decompile, prepare derivative works of, reverse engineer or otherwise attempt to gain access to the source code of the Services and the Program; (ii) knowingly or negligently use the Services in a way that abuses, interferes with, or disrupts the Website’s networks, Your User accounts, the Services or the Program; (iii) engage in activity that is illegal, fraudulent, false, or misleading; (iv) transmit through the Services any material that may infringe the intellectual property or other rights of third parties; (v) build or benchmark a competitive program or service, or copy any features, functions or graphics of the Website and content of the Program; or (vi) use the Services to communicate any message or material that is harassing, libelous, threatening, obscene, indecent, would violate the intellectual property rights of any party or is otherwise unlawful, that would give rise to civil liability, or that constitutes or encourages conduct that could constitute a criminal offense, under any Applicable Law or regulation; (vii) upload or transmit any software, User Content or code that does or is intended to harm, disable, destroy or adversely affect performance of the Services and the Program in any way or which does or is intended to harm or extract information or data from other hardware, software or networks of the Website or other users of Services; (viii) engage in any activity or use the Services in any manner that could damage, disable, overburden, impair or otherwise interfere with or disrupt the Services, or any servers or networks connected to the Services or the Website's security systems; (ix) use the Services in violation of any of the Company’s policy or in a manner that violates any Applicable Law, and You agree that You are solely responsible for compliance with all such laws and regulations.
8.6. You may not reproduce, resell, or distribute the Programs, Services or any reports or data generated by the Services for any purpose unless You have been specifically permitted to do so under a separate agreement with the Company. You may not offer or enable any third parties to use the Services purchased by You, display on any website or otherwise publish the Services or any User Content obtained from a Service (other than the User Content created by You) or otherwise generate income from the Programs/ Services or use the Services for the development, production or marketing of a service or product substantially similar to that of the Website.
8.7. Please note that the Company grants You a limited, non-transferable and non-exclusive licence to use and access and make personal use of this Website, but not to modify it, or any portion of it, in any manner, except with express written consent of the Company.
8.8. The User undertakes that the User shall use the Website/ Service(s) only for availing Service(s) and shall not permit the Website/Account/Service(s) to be used by or for the benefit of anyone other than the User without the Company’s prior written permission. The User is responsible for (i) providing the requisite data and information requested by the Website for availing the Service(s) and access features of the Website; and (ii) using the Website/ availing the Service(s) in accordance with all Applicable Laws and regulations.
8.9. In respect of the Services, the User may be allowed to provide feedback, ratings, reviews and particulars about the experiences in respect of the Service(s) (“Feedback”), which the Company/ Website may or may not publish at their sole discretion. It is clarified that the Company hereby disclaims all liability with respect to the content of the Feedback and it is clarified that the Company/ Website does not endorse any opinions or experiences contained within the content of such Feedback.
9. PAYMENT TERMS
9.1. Please note that the User can avail the Services pertaining to accessing the free demo class(s) of the Program(s), for a limited time, on the Website without any fee payment. However, to gain access to the entire Program package and other collaborative services such as recruitment opportunities offered through the Website, the User has to make full payments towards the Program Fee at the time of registration. For the purpose of making payments towards the Program Fee, the User can make such payments by (a) Credit/Debit Card; (b) Net Banking; or (c) any other mode of electronic payment as provided on the Website.
9.3. It is agreed between the Parties that all payments made against the services on the Website shall be in INR and the Website shall not facilitate transaction with respect to any other form of currency for the payment to be made to avail the Services.
9.4. Any payment in respect of Services shall be subject to applicable tax laws of India.
11. INTELLECTUAL PROPERTY RIGHTS
11.2. It is further acknowledged and agreed by you that all the IPRs in all material presented on the Website, including but not limited to text, audio, video or graphical images, interfaces, graphics, design, compilation, information, computer code, Programs, products, software, downloadable software, trademarks, logos and all other material appearing on the Website are the property of the Company, its parent, affiliates and associates and are protected under the applicable Indian laws.
12.4. You acknowledge and agree that the Company may immediately deactivate or delete your Account and all related information and files in your Account and/or bar any further access to such files or the Service(s). Further, you agree that the Company shall not be liable to you or any third-party for any termination of your Account or denial of access to the Service(s)/Website. In the event of termination of your Account by the Company due to any of the aforementioned reasons, the Company shall have the sole discretion to terminate or cancel any of your past acts without any liability to the Company.
12.5. The Company does not permit copyright infringing activities on the Website and reserves the right to terminate access to the Website and remove all content submitted by any persons who are found to be infringers. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of the Website may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies the Company may have under law, contract and/or equity.
12.6. The User is entitled to terminate this legal relationship, at all times by deletion of the Account and, thus disabling the use of the Website/ Service(s).
13.1. In no event shall We, or our officers, directors, employees, partners or suppliers be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not We have been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of or access of the Website and/or availing of Service(s).
13.2. You release and indemnify the Website/Company and/or any of its officers and representatives from any Losses, liability or other consequence of any of the actions of the other Users of the Website and specifically waive any claims that you may have in this behalf under any Applicable Law. Notwithstanding its reasonable efforts in that behalf, the Company/Website cannot take responsibility or control the information provided by other Users which is made available on the Website.
13.3. The Company/ Website shall not be liable for any loss or liability to the User caused by any unauthorized use of the User’s Account and the User, in this respect, shall indemnify, defend and hold harmless the Company and its affiliates, officers, directors, employees, representatives, shareholders, contractors, users and agents etc. against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) arising out of or in connection with any claim, suit, action, or other proceeding brought against the Company/ Website to the extent of such losses being based on or arising out of or in connection with such unauthorized or fraudulent use of the User’s Account.
13.5. The Company/ Website shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Website. The User understands and agrees that any material and/or data downloaded at the Website is done entirely at Users own discretion and risk and the User will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data.
14.1. THIS WEBSITE IS PROVIDED BY THE COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS AND THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, OR CONTENT INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. THE COMPANY RESERVES THE RIGHT TO WITHDRAW OR DELETE ANY INFORMATION FROM THIS WEBSITE AT ANY TIME IN ITS DISCRETION.
14.2. THE COMPANY AND ITS AFFILIATES MAKE NO WARRANTY OR REPRESENTATION REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES, REGARDING THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SER VICES OR THA T THE SER VICES WILL MEET ANY USER'S REQUIREMENTS, OR BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE. USE OF THE SERVICES IS AT YOUR SOLE RISK. ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS AT YOUR OWN DISCRETION AND RISK.
14.3. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOU RESULTING FROM THE USE OF THE SERVICES. THE ENTIRE RISK ARISING OUT OF USE OR PERFORMANCE OF THE SERVICES REMAINS WITH YOU. THE WEBSITE DOES NOT ASSUME ANY RESPONSIBILITY FOR RETENTION OF ANY USER INFORMATION OR COMMUNICATIONS BETWEEN USERS. THE WEBSITE CANNOT GUARANTEE AND DOES NOT PROMISE/ WARRANT ANY SPECIFIC RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES PARTICULARLY GUARANTEED PLACEMENT(S)/ RECRUITMENT OPPORTUNITY(IES) OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICES. USE IS AT YOUR OWN RISK.
14.4. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY THE USER FROM THE WEBSITE OR THROUGH OR FROM THE SERVICES OR PROGRAM(S) ENROLLED BY THE USER, SHALL CREATE ANY WARRANTY BY THE WEBSITE/COMPANY.
14.5. UNDER NO CIRCUMSTANCES SHALL THE COMPANY BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM ANY ASPECT OF YOUR USE OF THE WEBSITE OR THE SERVICE, WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF THE WEBSITE OR THE SERVICE, FROM INABILITY TO USE THE WEBSITE OR THE SERVICE, OR THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE WEBSITE OR THE SERVICE.
14.6. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAWS, THE COMPANY/WEBSITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED HEREBY. THE COMPANY/WEBSITE DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR EMAIL/ OTHER COMMUNICATION SENT FROM THE COMPANY/PLATFROM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE WEBSITE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
17. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION
17.3. The dispute shall be referred to a sole and independent arbitrator to be appointed/ nominated by the Parties. The seat and venue of the arbitration shall be New Delhi, India.
17.4. The language of the arbitration will be English. The decision of the arbitrator will be final, binding and incontestable and may be used as a basis for judgment thereon in India or elsewhere. The Company and the User will bear its own costs of the arbitration.
The Company may give notice by means of a general notice on the Account or Website, or by electronic mail to User’s email address or contact number, or by written communication sent by regular mail to User’s address on record in the Account. The User may contact Company by electronic mail to the compliance/ Grievance Officer at the email address or by written communication sent by regular mail to the address provided below.
19. FORCE MAJEURE
20. OTHER TERMS
20.1. Other than that, when expressly allowed, any use of our content and it being reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without our express prior written consent is not allowed.
20.5. In our discretion We may serve any notice or communication on you by mail. In the case of notices sent by mail, you will be deemed served 5 (five) business days after dispatch of the same.
21. GRIEVANCE OFFICER AND REDRESSAL MECHANISM
20.1. Any complaints, abuse or concerns with regards to content and /or comment or breach of these Terms shall be immediately informed to Mr. Yogesh Agrawal ("Grievance Officer") through email at email@example.com with the electronic signature or in writing at the following address to:
Grievance Officer,Digiaccel Learning Private Limited405, 4th Floor, One by Baani,Vigyan Vihar, Sec 56,Gurgaon, Haryana 122011
20.2. The Grievance Officer will undertake best endeavours to redress the grievances of the User expeditiously, but in any case, grievances will be addressed within 1 (one) month from the date of receipt of the grievance.
20.3. A grievance will be considered as disposed-off and closed in any of the following instances, namely:
(i) where the complainant has communicated its acceptance of the response of the Grievance Officer / any other person associated with the Company; or
(ii) where the complainant has not responded within thirty days of the receipt of the written response and has not raised any grievance or complaint in respect of the same subject.
20.4. In the unlikely event that your issue remains unresolved to your satisfaction despite escalating to our Grievance Officer, you can reach out to our Nodal Officer (details specified below). We will respond within 7 (seven) business days from the date of receipt of your email.
20.5 The Company has appointed a resident nodal person (“Nodal Person”)who shall be responsible for ensuring compliance with the provisions of the Consumer Protection Act, 2019 and the rules made thereunder. You can contact the Nodal Officer through the below mentioned contact details in case of any escalation of complaints.
Name: Karanjeet Singh Bhagi